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Mildred Waye, a care partner in Acute Care, earned the December Team Member of the Month award for STAR Service at VCU Health Community Memorial Hospital.

SOUTH HILL – Mildred Waye, a care partner in Acute Care, is no stranger to being recognized for her good service.

She has earned several awards over the past 40 years and most recently earned the December Team Member of the Month award for STAR Service at VCU Health Community Memorial Hospital (VCU Health CMH). A patient nominated her because she meets all four of the qualifications: Safety, Teamwork, Accountability and Relationships.

“She is so funny and I’m glad I got to have her as my care partner. She is one I will never forget,” the patient wrote. Waye’s supervisor, Mellisa Black, DNP, RN, MS, CCRN, NE-BC, describes her, “Mildred is always a role model to our team on what STAR Service really looks like. She is kind, compassionate and able to connect on a deeper level with her patients and families.”

CEO Scott Burnette awarded Waye with the STAR Service award, STAR pin, a parking tag that allows her to park wherever she wants for the month of January and a $40 gift card.

Aye loves to take care of her patients and get them what they need. She also enjoys helping nurses. She has one son and lives with her husband and three dogs in Victoria. Her advice to others is, “Treat others as you want to be treated and just do your best.”

Other nominees included Tracy Evans in Acute Care from Alberta, Magen Long in the ICU from Kenbridge and Samantha Throckmorton in Acute Care from Red Oak.

Visitation Changes

For our patients — your safety is our top concern.

The health and safety of our patients, team members, and visitors are critical at all times. Our patient care philosophy depends greatly on engaging family and friends to be part of the healing process. We continue to identify public health practices that reduce the risks of transmitting COVID-19, including restricting visitation within VCU Health Community Memorial Hospital and clinics.

Effective Monday, January 11, we are instituting a temporary full visitor restriction policy to keep our team members, patients, and communities safe. In this difficult and unprecedented time, we know showing love and care is of the utmost importance, and our teams are committed to providing safe and compassionate care.  All who enter the hospital or the C.A.R.E. Building will be screened for COVID-19 symptoms.

For inpatients this means: Until further notice, we are suspending all in-person visits to hospitalized patients. Exceptions include:

• Labor and Delivery unit: 2 adult visitors (18 yrs. or older) at a time, allowing 1 to spend the night. No more than 2 visitors per day.

• Pediatric patients in all units: 1 adult (18 yrs. or older) visitor at a time, allowing 1 to spend the night. Parent/POA/guardian may trade off. No more than 2 visitors per day.

• Patients who are at the end of life: The number of visitors are determined by the patients’ care team.

To reach a patient, please dial (434) 584-****, followed by the four digits of the patient’s room number.

For outpatients this means: For those with appointments, we are instituting the following temporary outpatient appointment policy:

• Only patients with verified appointments may enter our hospitals and clinics. Appointments will be verified at entry screening stations.

• For pediatric patients with verified appointments: One (1) accompanying adult, 18 years or older, permitted per patient.

The restrictions also apply to people entering the Emergency Department.

Additional precautions:

- Everyone that enters a VCU Health CMH location will be screened for COVID-19. 

- Visitors are required to wear a mask to enter a patient room will be provided with only one mask per day, to be used in the patient room.

We understand this is a difficult time for our patients and visitors, and we appreciate your help keeping our loved ones and our community safe. Working together, we are confident that these measures will help us succeed with managing the spread of COVID-19 within our facilities while balancing the visitation needs of our patients.

The Hundley Center

The Centers for Medicare and Medicaid Services (CMS) has taken action to aggressively respond to the Coronavirus (COVID-19).  In order to comply with CMS mandates, nursing homes nationwide implemented restrictions and The Hundley Center at VCU Health CMH complied by suspending all visitation.  Residents have access to a private phone in their rooms.  To reach a resident, please dial (434) 584-4***, and the three digits of the resident’s room number.  Our goal of protecting the health of each resident is of the utmost importance during this unprecedented situation.

VCU Health CMH is closely monitoring the coronavirus (COVID-19) outbreak. For an official case count in Virginia (and locations of cases), please visit the Virginia Department of Health at www.vdh.virginia.gov/coronavirus/ .

For more information about COVID-19, please visit:  vcuhealth.org/covid-19 .

The Virginia Department of Health (VDH) has a call line established for COVID-19 questions, the number is 877-ASK-VDH3.   (877-275-8343)

Cashier Moving

To better serve the community, VCU Health Community Memorial Hospital’s cashier moved from the Leggett Center on East Ferrell St. to the first floor of the main hospital’s patient registration area by the gift shop effective Monday, Jan. 11.