When you walk around thinking that a smile makes a day, good things tend to follow.
The February VCU Health Community Memorial Hospital team member of the month is living proof.
Yolanda Talley, a phlebotomist with the CMH Lab, has earned repeated high praise from patients and staff she interacts with, according to Christina Duke, manager of the lab.
“Employees like Yolanda are why people choose CMH.” Christina said. “Yolanda has received 12 outpatient compliments in the past two months. They even state she sometimes helps them to their cars.”
One such compliment earned Talley the first-ever team member of the month award for a lab employee.
According to Christina, the patient said, “Yolanda was wonderful. She was so polite and I didn’t have to wait.”
Talley has been with CMH for the past four and half years and works throughout CMH collecting blood samples from patients.
“I love my job,” she said. “I get to meet new people all the time and see different faces. I get to do the hard job (drawing blood).”
Talley works with patients in the emergency department, ICU, PACU, Acute Care, and in the Hundley Center.
It’s her fantastic attitude that Christina loves. “I tell all my staff that we are the face of the lab when we interact with patients and giving patients a great experience makes everyone’s day better.”
Talley is a giver. During her off time from work, she is the jayvee girls basketball coach at Park View High School, an assistant coach to the varsity team and an assistant track coach for the Dragons in the spring.
Talley has two children, Nyjay, her high school age daughter, and Elijan, a fourth grade. In her spare time from work, coaching and parenting, Yolanda is a movie junkie.
Other team members nominated in February were: Adelyn Beiler and Caitlin Crowder from Acute Care; Sean DeVaughn from Environmental Services; Amy Lynch from Care Management; Megan Mull from the Emergency Department; Joyce Paynter from Lab; and John Watson from Physical Therapy.
In addition to the award certificate, Talley received a STAR Service lapel pin, letter of commendation from Administration, a $40 gift certificate, and a parking place of her choice for the month.